Refund Policy

At FOODLOCAL ENTERPRISE, we are committed to providing a hassle-free shopping experience to our valued customers. In the rare event that an item becomes unavailable or goes out of stock after you have placed an order, we have a refund policy in place to ensure that you receive a prompt resolution. Please review the following policy:
 

Out of Stock Items

1.1 If, after placing an order, certain items become unavailable or go out of stock, the corresponding amount for the unavailable item(s) will be automatically credited to your FOODLOCAL wallet.
 

1.2 FOODLOCAL wallet is a virtual balance associated with your account, and you can use it for future purchases on our platform.
 

Refund Processing

2.1 Once an item is identified as out of stock, the refund amount will be credited to your FOODLOCAL wallet within 24 hours from the date of order confirmation.
 

2.2 You will receive a push notification regarding the refund to your FOODLOCAL wallet.
 

Withdrawal from Wallet

3.1 Withdrawal from your FOODLOCAL wallet is not allowed. Your wallet balance is not refundable and can only be used for future purchases on our platform.
 

Expiry of Wallet Balance

4.1 The wallet balance credited for out-of-stock items does not have an expiration date and can be used for future purchases on our platform.
 

Contact Us

5.1 If you have any questions or concerns regarding your refund or wallet balance, please don't hesitate to reach out to our customer support team. You can contact us through foodlocalmy@gmail.com
 

Changes to the Refund Policy

6.1 FOODLOCAL ENTERPRISE reserves the right to modify or update this refund policy at any time without prior notice. Changes to the refund policy will be effective immediately upon posting on the Platform. Please review this policy regularly to stay informed of any updates.