Privacy Policy
Dear Customer,
Welcome to FoodLocal, your go-to night market food delivery app! We value your privacy and are committed to providing you with a transparent and secure experience. In this privacy policy, we outline our data processing practices and privacy compliance measures to ensure that you feel confident and informed while using our platform.
Who we are:
FoodLocal is operated by FoodLocal Enterprise ("we," "us," or "our"), and we are the data controller responsible for the processing of your personal data on our platform. We believe in building an honest partnership with our users, and your trust is vital to us.
If you have any questions or concerns regarding data protection on FoodLocal, you can contact our data protection officer through our in-app customer support chat feature on Help Center.
Privacy is your right, and the choice is yours:
As our valued customer, you have the freedom to choose what information you share with us. We want you to have full control over your data, and while certain information may be necessary for using our platform, it is entirely your choice to provide it or not.
To manage your personal data:
Cookies & Web Tracking: You can configure your device or web browser to decline cookies and other web-tracking technologies through our consent manager. Please note that by deactivating web-tracking, you may no longer receive personalized content, offers, or ads.
Direct Marketing: You have the option to unsubscribe from our newsletters at any time. By doing so, you won't receive marketing offers from us.
Withdraw Consent: You can withdraw your consent for the collection, use, and disclosure of your personal data at any time. Depending on the nature and scope of your request, we will process it as soon as possible and notify you of any consequences.
To exercise your rights or make any requests related to your personal data, please reach out to us through our in-app customer support chat feature on Help Center.
Your Legal Rights:
Right to Access: You have the right to access and correct any inaccuracies in your stored data.
Right to Rectification: If you notice any incorrect data, you can request us to correct it promptly.
Right to Withdraw Consent: You can withdraw your consent for the collection, use, and disclosure of your personal data at any time. Depending on the nature and scope of your request, we will process it as soon as possible and notify you of any consequences.
To exercise your rights or make any requests related to your personal data, please reach out to us through our in-app customer support chat feature on Help Center.
An Overview of the Personal Data We Process and Source:
At FoodLocal, we process various categories of personal data, including:
a. Profile Data (Master Data): This includes your name, email address, password, phone number, delivery addresses, interests, and age. We require this data to provide our services, create a profile, and ensure age eligibility.
b. Delivery Data: This includes your name, delivery address, phone number, order details, and order ID. For our on-demand FoodLocal Rider service, it may also include sender and recipient information.
c. Order History Data: This covers your order history, selected shops/restaurants, invoices, order ID, comments, payment method, delivery address, successful orders, and cancelled orders. This data helps us improve our services and optimize the platform for your interests.
d. Location Data: This includes your address, postcode, city, country, and device longitude and latitude. We need this data to facilitate order delivery.
e. Device Information and Access Data: This comprises your device ID, operating system, access time, configuration settings, and IP address. We store this data for technical reasons and to protect our platform.
As a customer of FoodLocal Enterprise, you have the right to know how we process and protect your personal data. Your privacy and security are of utmost importance to us, and we aim to provide you with a clear understanding of our data practices. Below, we outline our detailed data processing activities and the purposes behind them:
i. Creating and operating your account; delivering your orders
a. Account Creation: When you create a customer account, you will be asked to provide your master data, including your name, email address, and phone number. This information is necessary to create your profile and facilitate smooth login experiences in the future.
b. Login to an existing account: If you already have an existing customer account, you will need to log in using your phone number.
c. Managing Your Profile: You can log in at any time to manage your personal data, view previous orders, and make changes to your account.
d. Order Processing: When you place an order, your data is transferred to our backend and other systems for further processing, allowing us to fulfill your order efficiently.
e. Storing your cart for later: We save the products you select in your cart, allowing you to continue your order from where you left off if you accidentally close your browser or app.
ii. Fraud detection, prevention, and security of our platform
To protect our customers and platform from potential attacks, we continuously monitor activities on our website and mobile applications. We use various technical measures to detect and prevent suspicious behavior, ensuring a safe ordering experience for you.
iii. Direct Marketing
a. Newsletters and user surveys by email and/or text message: If you consent to receiving marketing materials, we may occasionally send you emails, SMS, or other text messages with offers similar to those on our platform. Your feedback is valuable to us, so we may include surveys in our newsletters.
b. App Notifications: We may send you in-app notifications or push notifications to inform you about new restaurants or deals, provided you have enabled this feature on your devices.
ATTENTION: You have the right to object to the use of your email address for advertising purposes at any time. You can unsubscribe from marketing newsletters using the "unsubscribe" button or contact our in-app customer support chat feature on Help Center.
iv. Customer Care Data
This category includes your name, address, telephone number, email address, and social media IDs (if applicable). We collect this data when you contact us, allowing us to assist you effectively. We do not combine this data with your profile data but can still identify you by your social media ID.
v. Marketing Contact and Communications Data
This category includes your name, email address, telephone number, and device ID. We use this data to send you marketing materials and communicate with you, such as offering alternatives if a product cannot be delivered.
vi. Payment Data
This category includes your payment method and encrypted, pseudonymized credit card information. We need this information to process your payments and assign them to your orders. With your consent, we may also store your payment information for future orders.
vii. Source of Personal Data
We gather your personal data from various sources, including our website, mobile application, online forms, manual forms, cookies, phone calls, live chats, and third parties with your consent.
IV. Online Marketing
Convincing potential customers that we offer an amazing customer experience and that every visit to our platform is worthwhile is one of our key business priorities. To reach as many potential customers as possible, we are actively engaged in online marketing and conduct the following activities to attract new customers to our platform:
a. Targeting
In principle, targeting involves showing online advertisements (e.g., banners on websites or ads on social media timelines) tailored to specific target groups. We strive to deliver advertisements that are relevant to your interests and add value to your online experience.
During the targeting process, we define a target group based on criteria such as location, age, or meal preferences. We then commission our service providers to show our ads to the defined target group, both on our websites/apps and on online properties owned and operated by third-party publishers. We use pseudonymous data for this purpose, ensuring that individual persons within the target groups cannot be identified.
b. Retargeting
When you visit our platform and place an order in your shopping cart, we store this information through cookies and web-tracking technologies. If you continue to surf other websites, our advertising partners may remind you on our behalf that you have not yet completed your order. Our aim is to ensure that you don't miss out on our amazing customer experience.
Categories of personal data:
Device information and access data
Location data
c. Cookies and Web-Tracking
In our online marketing activities, we use cookies and web-tracking technologies to recognize your device and deliver advertisements relevant to your interests. Your device information and access data are processed in pseudonymous form, meaning we cannot identify you as an individual based on this data.
For comprehensive details about our web-tracking technologies and how you can opt-in or opt-out of their use on our website, please refer to our Cookies, SDKs, and Web-Tracking Policy [link to policy].
Categories of personal data:
Device information and access data
d. Bonus Programs
To reward our customers' loyalty, we offer attractive deals and points through bonus programs. Participation in a bonus program requires your consent, and you can revoke it at any time for the future. Please contact us through our in-app customer support chat feature on Help Center for this purpose.
Categories of personal data:
Profile data (master data)
e. Sweepstakes
We occasionally run sweepstakes, giving our customers the chance to win prizes related to our platform. Participation in a sweepstake requires your consent. If you refuse to grant your consent, you will not be eligible to participate.
If you have already given your consent and wish to revoke it, you can do so at any time by reaching out to us through our in-app customer support chat feature on Help Center. In this case, you will be excluded from participating in future sweepstakes.
Categories of personal data:
Profile data (master data)
f. User Interviews for Market Research Purposes
To enhance our products and services, we regularly conduct user interviews with our User Experience team. These interviews involve recording your usage behavior and soliciting your feedback for possible optimization opportunities.
Participation in user interviews requires your consent. If you have already given your consent and wish to revoke it for the future, you can do so by reaching out to us through our in-app customer support chat feature on Help Center. In this case, you will no longer receive invitations for user interviews.
Categories of personal data:
Profile data (master data)
Delivery data
Order history data
g. Vouchers
We frequently offer vouchers for our platforms as a means to reward our loyal customers and encourage continued loyalty. To manage the usage of vouchers and prevent misuse, we collect various personal data.
Categories of personal data:
Profile data (master data)
Voucher information
V. Social Media Sites
We maintain profiles on various social media platforms to advertise our products and interact with customers. When you visit our social media offerings, the operators of these platforms collect different personal data from you. Facebook and Instagram, for example, are operated by Meta Platforms, Inc.
a. Responsibilities
We and the respective operators of the social media platforms act as joint controllers for the collection of your personal data on our social media sites. We have a joint controllership agreement with Meta Platforms, Inc in accordance with Art. 26 GDPR.
The operators of the social media platforms are also data controllers for the general use of their social media services outside our profiles and social media sites.
b. Data Processing
Facebook provides us with aggregated statistics and insights ("Page Insights") to understand the types of actions people take on our pages. We only receive aggregated user reports from Facebook, and individual page visits or interactions cannot be attributed to specific social media profiles.
When you visit or interact with our social media sites, information such as viewing a page, following/unfollowing a page, liking/unliking a page or post, recommending a page, commenting on a post, sharing or reacting to a post, clicking a link to a page, etc., may be collected and used for the purposes of providing insights into our social media engagement and audience reach.
At FoodLocal Enterprise, we process your personal data only in accordance with relevant data protection laws. We pay attention to all principles for the processing of personal data and process your data lawfully and responsibly.
At FoodLocal, we prioritize your privacy and security while providing you with a seamless food delivery experience. If you have any questions or require assistance, feel free to reach out to our support team through the in-app customer support chat feature on Help Center.
Thank you for choosing FoodLocal for your night market food delivery needs!
Sincerely,
FoodLocal Enterprise Team